At Orthosnap, we make it easy to reach us. Whether you’ve got a quick question or need in-depth support, you can contact us through:
1. Live Chat 💬
Get instant answers from our team
Offers the best of both worlds—quick, real-time responses and a written record of any action items. It’s ideal for when you need fast answers but still want everything documented.
2. Doctor Portal 🔒
Message us directly within your account
Should be used for anything clinical related to a case. These messages become part of the patient’s official record, so they’re perfect for treatment-related communication.
3. Email 📩
Reach out anytime at support@orthosnap.com
Great for checking order status, sending files, or asking general questions. You can typically expect a response within a few hours.
4. Phone ☎️
Prefer to talk? Give us a call at 516-506-7606.
Work well for urgent or complex situations—especially if the patient is in the chair and you need immediate help. Just keep in mind that phone conversations aren’t recorded, so it’s best not to use them for special instructions or anything that needs to be documented.
If you need to have an in-depth discussion about a specific case, we recommend scheduling a clinical call. It’s the best option when visuals are involved, since we can screen share and walk through everything together. Plus, it gives our team time to prepare in advance so we can make the most of the conversation.
We’re here to support you every step of the way.