In today's fast-paced world, technology has become an integral part of orthodontic practices. Treatment coordinators can leverage technology to improve their effectiveness and efficiency in several ways. Here are some best practices for treatment coordinators to maximize the use of technology in their role.
Patient management software is an essential tool for treatment coordinators. At the surface level, it allows them to track patient progress, manage appointments, and communicate with patients effectively. But how familiar is your TC with some of the more complex functions? Can they figure out a payment schedule for Orthodontic care? Are they able to leverage integrations into reputation management, patient communication tools, or manage patient images for insurance claims and case submissions.
Reports and Analytics
Treatment coordinators can also use patient management software to generate reports and analyze data to improve patient outcomes. How is the health of the practice? New patients this month? Ortho consultations completed? Marketing spend?
These are all analytics your treatment coordinator can stay involved in.
Social Media & Email Marketing
Social media and email marketing are powerful tools that can help orthodontic practices reach new patients. Treatment coordinators can use social media platforms such as Facebook, Instagram, and Twitter to promote the practice, share success stories, and engage with patients. They can also use email marketing to send newsletters, promotional offers, and reminders to patients.
Remote Consultations and Patient Management
Virtual consultations have become increasingly popular in recent years, and treatment coordinators can use them to expand the practice's reach. Virtual consultations allow patients to meet with a treatment coordinator remotely to discuss treatment options, costs, and insurance coverage. This technology makes it easier for patients who live far away or have a busy schedule to connect with the practice.
Orthosnap has partnered with Dental Monitoring® to manage remote patient monitoring through orthodontic therapy. The treatment coordinator should be able to log into a portal and check the general compliance and health of the patient participation in therapy.
Other Technology Tools
There are several other technology tools that treatment coordinators can use to improve their effectiveness. These include online appointment scheduling systems, digital patient forms, and video conferencing tools. These technologies can help treatment coordinators save time, reduce administrative burdens, and improve patient satisfaction.
Technological competency is an essential quality for treatment coordinators in orthodontic practices. They may be asked to input information into a patient's chart, take clinical photographs, or even help with radiographs.
By leveraging technology, treatment coordinators can improve their effectiveness and efficiency, reach new patients, and provide better patient care. Orthodontic practices should invest in the latest technology tools to stay ahead of the competition and provide the best possible patient experience.