If a patient hasn’t received their Dental Monitoring (DM) app activation link, it’s usually due to either a technical issue or an incorrect email address on file.
You can also refer to the article Getting Started in Dental Monitoring® (Doctor's Guide) for details on when the Dental Monitoring activation email is sent—typically after your treatment plan has been approved.
Here’s what to do:
1. Double-check the email address 📧
Log in to the Doctor’s Portal and verify that the email address listed for the patient matches the one they’re using to receive the activation link.
2. Ask the patient to check their spam/junk folder 📁
Ask the patient to look for an email with the subject line
"Hi [First Name], Welcome to Dental Monitoring!"
This email will be sent from: support@dental-monitoring.com
3. If the email is still not found 🚫
You can resend the activation link directly:
Click the DM link in the Doctor’s Portal to open Dental Monitoring.
Locate the specific patient.
Confirm if the email is correct.
Click "Send Activation Code" to resend the link.
💡 Tip: Click the Timeline tab to see all communication events.
Then click "See message to patient" to view the exact email sent, along with the email address it was delivered to.
If you have any additional questions or concerns, feel free to click here to contact us—we’re here to help!🌟